Terms of Service

Curb Champ Customer Service Agreement

This Customer Service Agreement (“Agreement”) outlines the terms and conditions between Curb Champ, represented by Eli Davis and other Curb Champ representatives, and our valued customers. By engaging with Curb Champ’s services, clients acknowledge the unique nature of our hardworking team, which may include responsible minors still learning life lessons.

1. Curbside Magic Trash Can Service:

  • Billing: Customers will be billed weekly or monthly for the Curbside Magic trash can service, priced at $4 per week, $14 per month, $36 every three months. Alternately, customers can pay for “one off” trash can service by purchasing the “Vacation Magic” option via our services page. Payment options include Card, Apple Pay, Google Pay, Link, ACH direct debit, and Cash App Pay.
  • Ease of Access: Trash and recycle bins should be easily accessible and there should be a clear and safe path to roll them from the house to the curb and back. Bin lids must be able to close and cans should not be over filled. If a bin lid will not shut and is over filled, the bin will be left in place. If bins are behind a fence, the gate must be unlocked. Bins will be placed curbside regardless of fullness.
  • Safety: If bins are behind a fence, they must be placed near the gate, and any pets or animals must be inside your home.
  • Cancel Anytime: There are no contracts or hidden fees, and customers have the flexibility to cancel or change the service at any time through our easy-to-use online customer account portal.
  • All Payments Are Final: All payments are final (no refunds), and in the event of a service cancellation, service will continue through term of the last payment received (based on payment plan).

2. Other Services:

  • Subject To Availability: Additional services such as leaf raking, window washing, lite yard work, organization help, watering plants, and small jobs will be quoted on a case-by-case basis. All requests for a quote must be submitted via our online Request A Quote Form. Eli is a bright student, a gifted athlete, and loves time spent with family, which means he will be setting reasonable expectations regarding the amount of projects he agrees to take on.
  • Up-front Payment: Customers agree to pay the quoted price in full in advance of the scheduled service.
  • Mailbox Magic: Customers who pay for the “Mailbox Magic Collection” service agree to allow Curb Champ to collect mail at least three times during the week while the customer is traveling or away. Mail will be collected on Mondays, Wednesdays, and Fridays, and upon the customer’s return home, all mail will be delivered in person. To coordinate a time for receiving your mail, please contact Eli using the information on our website’s Contact page.

3. Communication and Customer Concerns:

  • Customers may contact Curb Champ directly via phone, website, or email with any concerns.
  • Curb Champ is committed to responding to customer inquiries within 24-48 business hours.

4. Weather and Acts of Nature:

  • In the event of dangerous weather or other acts of God and nature (e.g., hail, fire, tornado warning), Curb Champ reserves the right to prioritize the safety of workers.
  • Service may be delayed or canceled under such circumstances, and customers will be notified by text or email.
  • No refunds will be provided for delayed or canceled service due to weather or acts of nature.

5. School Year Operations:

  • During the school year (excluding breaks), all services will be performed outside of school hours on weekdays, and on weekends.

6. Holiday Schedule:

  • If a Curbside Magic service day falls on a major holiday, Curb Champ will adhere to the service schedule published by the City of Georgetown.

By engaging with Curb Champ’s services, customers agree to these terms and conditions. Curb Champ reserves the right to update or modify this agreement, with any changes communicated to customers in a timely manner. Thank you for choosing Curb Champ – where reliability meets the charm of local, hardworking entrepreneurship!

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